1. Introduction

RSV Repair ("we," "us," or "our") operates the website rsvrepair.com and provides corrupted Sony RSV file recovery services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

When you use our service, we may collect:

Email address (for order confirmation and delivery notifications)
Payment information (processed securely via Stripe — we never store your full card details)
IP address and browser information (for security and fraud prevention)

2.2 Uploaded Files

When you upload an .RSV file for recovery, we temporarily store it on our secure cloud infrastructure. We do not view, analyze, or use the content of your video files for any purpose other than performing the recovery service you have requested.

2.3 Automatically Collected Information

We may automatically collect:

Device type, operating system, and browser type
Pages visited and time spent on each page
Referring website or source
General geographic location (country/region level)

3. How We Use Your Information

We use the information we collect to:

Process and deliver your file recovery order
Send order confirmations, status updates, and download links
Process payments securely through Stripe
Provide customer support
Improve our website and service
Prevent fraud and maintain security

4. File Storage & Retention

Your uploaded .RSV files and recovered .MP4 files are stored on encrypted cloud infrastructure (AES-256 encryption at rest). Files are transferred using TLS 1.3 encryption.

All files are automatically and permanently deleted 30 days after delivery. You may also request early deletion of your files at any time by contacting support@rsvrepair.com.

5. Third-Party Services

We use the following third-party services:

Stripe — Payment processing. Stripe's privacy policy applies to payment data.
Cloud storage provider — Encrypted file storage and transfer.
Vercel — Website hosting.

We do not sell, trade, or otherwise transfer your personal information or uploaded files to any third party for marketing or other unrelated purposes.

6. Data Security

We implement industry-standard security measures to protect your data:

TLS 1.3 encryption for all data in transit
AES-256 encryption for all data at rest
Automated file deletion after 30-day retention period
Access controls limiting file access to automated processing systems only
Regular security audits and monitoring

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information and uploaded files
Withdraw consent for data processing
File a complaint with a data protection authority

To exercise any of these rights, please contact us at support@rsvrepair.com.

8. Cookies

We use essential cookies to maintain site functionality. We do not use tracking cookies or third-party advertising cookies. Analytics, if any, are privacy-respecting and do not track individual users across websites.

9. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@rsvrepair.com